New Services Coming for Carers in 2019

Services for carers in Australia are in the process of being revamped and upgraded to the Integrated Carer Support Services Scheme (ICSS) which will be rolled out during 2019.

The Federal Government is investing $550 million over four years, in support for carers which includes an additional $106 million in funding. This heralds the biggest improvement in carers services for 10 years.

The new services have been created based on research and feedback gathered over the last two years and aim to improve carer well being by reducing stress and providing additional support.

Key Dates:

2019 Calendar isolated on white background. 3d illustration
  • From July 2019: new online educational resources, peer support and coaching services as well as a new phone-based counselling service will be rolled out.
  • From September 2019: carers will be able to access carer-specific supports and services through a new network of Carer Gateway service providers, which will work with carers to plan and access tailored and flexible services.

These changes to carer services do not affect any state or territory carer services people may be receiving, young carer bursaries or other services delivered through My Aged Care or the National Disability Insurance Scheme.

In November 2018, the Federal Government announced a grant opportunity for the delivery of services to carers under the ICSS regime. Applications closed in February 2019 and are currently being assessed with successful applicants to be announced later this year. The ILC WA participated in a consortia submission to continue to provide carer services under the new model and we hope to be able to expand our support to carers across the Perth metropolitan region.

More Information
For more information or advice on the supports and services available please visit: or call 1800 422 737 Monday to Friday between 8am and 6pm.

Download the fact sheet about the new services and supports:
New Services Coming for Carers in 2019

Tell Your Story
THE ILCWA loves to hear about how we have helped make a difference. We are seeking carers or care recipients who would like to share their story with a wider audience. Everyone’s story is important and sharing yours could make a difference to someone else who is going through the same things as you are. If you have accessed a respite program or service through the ILC WA, then we would love to hear from you!

Call 1300 885 886 or make contact via email on:

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