The ILC services funded by the Disability Services Commission (DSC) were recently audited by an external independent evaluator. An important part of this process was feedback from our customers regarding how they viewed the services provided.
It is pleasing to note that DSC has received the final report and have commended the team for how they met the National Standards for Disability Services that were audited. The evaluation also suggests ways that ILC can improve our services, including ensuring that while our services are focused on the needs of each person and our staff clearly listen, our documentation in this area could be improved to better reflect the individualised funding approach.
We would like to take the opportunity to thank our customers who provided valuable feedback to the evaluator for the time they took to be involved in this process. Your feedback allows us to continually tailor our services to your needs.